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FAQ
We’re always happy to hear from you! Whether you have a question or need support, just drop us a message and our friendly team will get back to you soon.
1. How long does delivery take?
Delivery usually takes 2–5 business days inside Bangladesh. International delivery times may vary depending on location and courier service.
2. How can I track my order?
After placing an order, you will receive a confirmation email or SMS with tracking information once your order is shipped.
3. What payment methods do you accept?
We accept Cash on Delivery (COD), mobile banking, debit/credit cards, and other secure online payment methods.
4. Can I cancel my order after placing it?
Yes, orders can usually be canceled before shipment. Contact our support team as soon as possible for cancellation requests.
5. Do you offer refunds or returns?
Yes, we have a return and refund policy for damaged, defective, or incorrect items. Please check our Return Policy page for details.
6. What should I do if I receive a damaged product?
If you receive a damaged or incorrect product, contact us within 48 hours with photos of the item and packaging.
7. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders and manage your purchases easily.
8. How can I contact customer support?
You can contact our support team through our contact form, email, phone number, or live chat during business hours.
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